© 2021-2026 by Lisa Hutson Fine Art LLC
Shipping, Returns & Refunds
COMMISSIONED ARTWORK
Shipping is free for art commissions.
There are no refunds for art commissions. An art commission may be returned at client's expense.
Damage during transit of commissioned artwork to client:
If a commission is damaged during shipping and delivery, the client may receive a refund from the postal agency's claims department if the client does the following:
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Takes photos of the damaged packaging, delivery person, receipts, packing and artwork.
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Submits the above to the postal agencies claims department.
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Informs me of the incident and submits the same photos to me.
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This must be done within 10 days of the arrival date per tracking info. Tracking info is automatically included with free shipping to clients.
I do ship my artwork in the appropriate packaging and obtain shipping and delivery insurance to cover the value of the commission.
*A refund is not guaranteed especially if the above steps are not taken.*
ART PRINTS & PRODUCTS
These items are the artist's original artwork in prints and on products. They are produced by Printful, a print on demand company.
Buyers are not eligible for returns, exchanges, or product changes due to customer choice or fault because, these items are custom products printed just for you when you order. Please review your order before placing it.
If a product arrives damaged, defective, or flawed it can be reviewed for a free replacement or refund. Contact us with clear photos and provide a detailed report of the problem, within 30 days of delivery.
Lost packages during transit can be replaced when we are contacted within 30 days of the estimated delivery date, and a claim is filed. Customers stating their item has not been delivered cannot receive a replacement or refund if the carrier tracking marks an order as delivered.
ORIGINAL ARTWORK
Shipping is free for original artwork.
If a client dislikes and wants to return the original artwork, they should first contact the artist with an explanation and, for a possible resolution. The artist is under no obligation and has the right to refuse a return or refund for original artwork.
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Returns are at the client's expense.
Refunds are possible via the postal service if it's damaged during transit, to the client. Please read the info below regarding damages during transit.
If the original artwork is damaged during transit or was never received, a refund is possible from the postal agency's claims department if the client follows these instructions:
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Takes photos of the damaged packaging, delivery person, receipts, packing, artwork, etc.
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Submits the above to the postal agencies claims department.
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Contacts the artist of the incident and submits the same photos.
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Completes above instructions, 1-3, within 10 days of the tracking log's delivery date. Tracking is automatically included and postal insurance is applied to shipping, covering the value of the artwork.
*A refund is not guaranteed especially if the above steps are not taken.*